<![CDATA[Latest posts for the thread "Secret Tricks of Car Salesmen"]]> http://action.publicbroadcasting.net/cartalk/posts/list/12202.page Public Action Re: Re: Secret Tricks of Car Salesmen http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1621226 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1621226 GMT Re: Secret Tricks of Car Salesmen http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1616214 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1616214 GMT Re: Re: Secret Tricks of Car Salesmen but have you ever taken an "up" have you even ever sold a car?
have you ever worked a 50 hour+ week on just straight commissions?
let us all know-ok? i'm sure interested. i'll be watching and reading.
i'm very eager to hear about your histroy as a salesman.
thanks
Deep Plaid]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1729024 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1729024 GMT Re: Re: Re: Re: Re: Re: Secret Tricks of Car Salesmen If he is indeed a NEW car dealer I guarantee he has floor plan. NO WAY AROUND IT. While some dealers are making money right now today, many are not. 

And that's because the car business has so low profit??? Try again....It's because these dealers haven't a clue how to run their business. ALL BUSINESSES have high times and low times. I'll admit that today there are probably dealers that may not be making a profit. But 5 years ago when car sales were at an all time high..they were making MILLIONS. A small Ford dealer in NH donated $2million to his daughters private high-school. I'm a fairly well paid engineer and I'll NEVER make enough money to ever be able to donate $2m to ANYONE.

Many dealers are getting out of the business, because they are not making money.  


No they already made their MILLIONS. If they wanted to stay in business and ride out this recession/depression they'll be back to HIGH profits in 3-4 years. This happens to ALL companies.


All I am saying is they have the right to make a profit. 


Argue against something I said...NOT against something you made up in your head...Show me where I ever said they don't have a right to make a profit....SHOW ME THE ONE PLACE I EVER SAID THAT. What you want..is everyone to feel sorry for the poor dealer who was too stupid to put some of those MILLIONS he made 5 years ago into a secured investment so he'd be able to ride out the bad times. Yea I feel REAL BAD for them. "Oh look I spent all that $2million I made 3 years ago and now I'm not making any money this year...Oh what should I do.....please feel sorry for me because I may not make a profit this year......" You want us to forget that if you average out his profit over a 20 year period it's 10-20 times what most people make....Feel sorry...I think not.

but one day when your boss cant pay you we will see how you feel.  


Been-there-done-that....Happened to me 3 times in my career working for software startups. This included driving to work one day to find the doors of the company locked shut and them owing me 3 weeks pay and 4 weeks vacation. ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1509024 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1509024 GMT Re: Re: Re: Re: Re: Secret Tricks of Car Salesmen
This is not the "Good old days" any more, and those guys who built the multi million $$$ coliseums are in a whole load of you know what now. Many dealers are getting out of the business, because they are not making money.

All I am saying is they have the right to make a profit. Im sorry if you don’t agree, but one day when your boss cant pay you we will see how you feel.
]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1507214 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1507214 GMT Re: Re: Re: Re: Secret Tricks of Car Salesmen 1st of all EVERY dealer has a floor plan, there is no WAY to carry any kind of inventory and pay cash 

Sure you can. First off you don't every single car on the lot...MOST are ordered. In fact that's the way it was ALWAYS done 30 years ago. Second...you slowly build inventory over the years.

a bigger dealer would have a whole lot more (one of my dealers is currently carrying a 500 car inventory due to a big sale he is about to have). 


My friends dealership in upstate NY is quite large. Well over 1000 cars in inventory. Yes it costs him a LOT of money to buy those cars. It's NOT something you can start out doing. The business was started by his dad as a Rambler dealer back in the 50's. It takes YEARS to build up to this. But you do it slowly and don't RUSH to become a millionaire...and it can be done.

I don’t know where you are getting your numbers from but most of my dealers are lucky not to loose money every month 


BULL...What are they Chryco dealers in Tokyo??? Show me the poor dealer!!!...one just one!!. It's a lucrative business.

so basically you're saying that someone is going to start/buy a business that costs MILLIONS of dollars to run...work 70 hrs/week and not make any more then a GM factory worker....YUP....makes perfect sense to me.]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1506212 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1506212 GMT Re: Re: Re: Secret Tricks of Car Salesmen
I don’t know where you are getting your numbers from but most of my dealers are lucky not to loose money every month, and the ones who make a profit are making way under 500,000 a year. Now don’t get me wrong there are plenty of dishonest dealers who take advantage of a customer. I am not talking about those guys, I’m talking about the hard working dealer principals who are trying to keep there business open, who FAR out number the bad dealers.

Im not saying feel sorry for them, what I am saying is that they are business men and deserve to make a proffit.. Other wise why not just sell the land and let some one put up a strip mall, where you will be more then happy to fork over your hard earned money. ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1506025 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1506025 GMT Re: Re: Secret Tricks of Car Salesmen That’s right how HARD IT IS FOR A DEALER TO MAKE MONEY. 

I think EVERYONE in this forum would LOVE to make what even a small dealer makes. Sure it's tough now with car sales plummeting because of the recession we're in. But when times are good....even a small dealer will make several hundred thousand per year PROFIT. GEE. $400k+ profit isn't enough????

Well most people don’t realize that dealers don’t own there cars. 

That is their own fault. And why to they do that...because they want to maximize profit in the fewest years. To NOT take out loans you'll have to make LESS profit and slowly build the business. I know of dealerships that don't take out any loans for their cars. One in NH..the other in NY. The dealer in NY is pretty big (Pontiac, GMC and Nissan dealer). Profit for this dealer is well over $5m/yr. The owner is a personal friend of mine who've I've known for 40 years.

I have NO sympathy for a car dealer what-so-ever. A very high percentage will try to squeeze every single dime they can out of every customer that walks through the door. Sorry...no sympathy here.

A dealer can make all they money they want....GREAT for them. But don't come here saying that we should feel sorry for them because it may take them 10 years to become millionaires instead of 5. ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1505022 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1505022 GMT Re: Secret Tricks of Car Salesmen
That being said, what amazes me is how hard it is to make money in this business. That’s right how HARD IT IS FOR A DEALER TO MAKE MONEY. This is a charity folks, this is a business, and a very expensive one at that. It costs A LOT of money to keep even the smallest of dealers afloat, and for some reason it seems that people do not feel these folks are entitled to make some money of there investment. Think about it what other industry has there ACTUAL costs plastered all over the net?? I don’t know what “Best Buy” paid for that TV, nor do I know what “Wal Mart” paid for that bag of chips, and you know what it does not matter. They need to make money on the sale to keep there doors open, and every one is ok about that. However the “scum of the earth” car dealer does not get the same respect. Always pissed me off..

That being said, avg gross, on the cars my dealers sell are only about 1800-2200 per copy FRONT AND BACK (that’s on the car and the money made in the F&I Office). Please note I said GROSS, not net. So from that we need to deduct commission, insurance, real estate, salaries, electricity, phones, computers, and floor plan. WHAT IS FLOOR plan?? Well most people don’t realize that dealers don’t own there cars, they have loan out with a bank just like every one else, they pay interest every month on every car on the lot VIA this loan, and with rates being what they are that can EASLY be 25-30K a month.. So in other words before a dealer even turns a light on at the beginning of the month they have a 25-30K bill sitting there. That’s a large nut to crack.. I will tell you with ABSOLUTE certainty, that in most cases the dealer does not make money on there NEW car departments. Most of the dealers money is made in Fixed ops (service and parts), and used cars.

Another nugget of info, is that in today’s quickly changing market a car/truck that a dealer took in as trade 2 months ago may be worth SIGNIFIGANTLY less then they paid for it. Please keep this in mind as well, the good dealers know when to take a looser deal, and unload a unit. However that all figures into there profit and loss, and a dealer has EVERY RIGHT To make a profit.

Invoice minus any customer cash, should be considered a good deal. If you paid less then invoice, consider your self as having a great deal. Yes the dealer made money, but again he should be allowed. Let me ask you this, if you invested 20K in something, and waited 2-3 months to flip it. Mean while this item cost you money to store, and to keep. Would you be happy making $100 on it?? What about if you sat on it for 6 months???

PS the above is true only of new cars, used cars are a completely different animal.
]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1504432 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1504432 GMT Re: Re: Secret Tricks of Car Salesmen no if it were mine i would not bother. it should not make a huge difference in the acv
one way or another.
thanks,
deepplaid]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1501618 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1501618 GMT Re: Secret Tricks of Car Salesmen
I have a 2002 Subaru Outback with 63k miles that I'd like to trade in. There is a small rust spot (about the size of a pencil eraser) on one of the doors, and I've heard that paint and body is a big deal when trading in cars. Should I shell out the money to get the rust fixed and the door repainted, or should I trade in the car as is? ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1498425 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1498425 GMT Re: Re: Secret Tricks of Car Salesmen http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1501619 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1501619 GMT Re: Secret Tricks of Car Salesmen ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1433212 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1433212 GMT Re: Re: Secret Tricks of Car Salesmen in order to keep your warranty in effect. be sure to save all your oil change and service
tickets. i'm sure your mfg.calls for either 10w-30
or 5w-30. make sure the oil has the red a.p.i. seal on the front of the container.
if you dont have one, then get an 800 number for the mfg. and order a manual yourself.
the motor oil they make today is much better than 10 years ago.
today's oil will last 5,000 miles (HARD DRIVING) no problem. but a change every three months is a lot to ask, of you financially, especially if your only driving 700-1000 miles in a three month period. but remember your warranty guidelines or extended warranty guidelines. this may be a requirement.how many miles a month do you drive on average? i'd love to hear from you.
thanks...
deep plaid
]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1400215 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1400215 GMT Re: Secret Tricks of Car Salesmen
So my question is, do salespeople give false info to buyers to drum up business for the service department?

Your information and advice continues to help us all. Big thanks.
Whitmore]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1377017 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1377017 GMT Re: Re: Re: Secret Tricks of Car Salesmen Some people like the idea of driving a new car every couple years, but what do you have to show for all that money you've paid over that time? A new car? But with more payments.]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1273012 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1273012 GMT Re: Re: Secret Tricks of Car Salesmen the man who can give us some answers on the subject of lease. so, i'll bow out of this topic and let
others take over who have a greater knowledge of leasing than myself. however, i will tell you to read all the fine print carefully before you sign a lease- or any contract
for that matter, but especially a lease. thanks for your questions.
deep plaid]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1267239 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1267239 GMT Re: Re: Re: Re: Re: Secret Tricks of Car Salesmen http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1254025 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1254025 GMT Re: Re: Re: Re: Secret Tricks of Car Salesmen http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1250612 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1250612 GMT Re: Re: Re: Secret Tricks of Car Salesmen http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1248616 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1248616 GMT Re: Re: Secret Tricks of Car Salesmen http://www...index.html

You'd be better off using that $21k finance for something better, and NOT a lease]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1245022 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1245022 GMT Re: Secret Tricks of Car Salesmen
The lease on my 2005 Toyota Tundra will end in August. I leased it from a dealership in Salt Lake City, Utah and have since moved to Las Vegas. Toyota Financial told me that it is best to buy it out from the dealership that sold it to me but I could buy it out at any dealership. The residual is $21,000

My question is:

-What do I need to know before I go into the dealership
-Is there things I need to negociate or do I just go in and work with the finance manager?
-Is it truly better to go to the original dealership, which is 7 hours away?
-Any other pointers?

Thank You]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1243815 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1243815 GMT Re: Re: Re: Re: Secret Tricks of Car Salesmen The old doctor never dressed up. Wore bib overalls and Li'l Abner boots everywhere he went. He went to the "big city's" Cadillac dealer, walked in, and looked over several new Caddies. NO ONE came up to see if they could help. The salesmen figured he didn't have a dime to his name. 

A guy I worked with was very very young looking. At 23 he didn't even shave and looked like he was 14. So after just finishing up his MS in Physics at MIT he landed a nice job in Aerospace research. Went to buy his first car and the salesman he finally got to talk with him told him to come back with his parents. He walked out and bought from another dealer 5 miles away. ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1253212 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1253212 GMT Re: Re: Re: Secret Tricks of Car Salesmen
Soooo, he walked across the street to the Packard dealer. They were only too happy to sell him six new Packards for Christmas presents for each of the docs on his hospital's staff. He arranged to have them delivered to their new owners at their annual Christmas party, BUT FIRST he told the Packard dealer to drive all of them around the block and park them in a line in front of the Cadillac dealer. Then the Packard dealer himself went inside and told the Caddie guys just what they'd missed out on.

http://lit...annid=1269]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1228015 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1228015 GMT Re: Re: Secret Tricks of Car Salesmen you did the correct thing.
especially buying that toyota mini van somewhere else.
the only thing i would have done different...
is to drive back by there in your new van and wave at all of those losers.
thanks,
deep plaid]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1227823 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1227823 GMT Re: Secret Tricks of Car Salesmen
In 1985 with my 1 year old, I went shopping for a Toyota Minivan. Our small town dealer had given me a price and before the internet it wasn't clear how good the deal was. So I decided to go to the 'big city' dealer in Sacramento who advertised that it was 'worth the drive'.

When we got to the shop, all the salesman would talk about was payment. He assured me he was not allowed to discuss price. I got up and left. After putting my son in his car seat with the salesman still talking to me, I got in my car and closed the door. At that point four or so other salesmen surrounded my car and started slapping the car and shouting that ' I'd be sorry.'

This was before the days of mobile phones. If it happened now, I'd just dial 911. With my son crying, I started the car, put it in reverse and slowly backed out. The salesmen behind me scattered and I escaped.

I went straight home and bought the car locally.

I still don't know how they would expect this strategy to work, and I've never heard of anyone else who was treated that way.]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1227436 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1227436 GMT Re: Re: Secret Tricks of Car Salesmen & those weren't tricks!
those were the "rare" traits of a superior car sales professional.
your key words: "He listened to me",
the Great Jackie B. Cooper used to tell us, that their was a difference between listening and hearing.
"listening" is an art that sales people aquire over the years.
you had one good salesman. he was rare!
thanks for your story & keep those cards & letters coming!
Sincerely,
"Deep Plaid"]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1197018 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1197018 GMT Re: Secret Tricks of Car Salesmen
1) know the cars you are selling

2) listen to the customer to see what he/she really wants
My favorite salesman sold Ramblers. He liked cars and knew the features. He listened to me when I said that I didn't want a lot of fancy equipment. This was back in 1965 and I was looking at a Rambler American. He then asked, "Would you really like to save money?" When I answered affirmatively, he steered me to a 1965 Rambler Classic with 7000 miles that had been repossessed. It was a stripped down model which was exactly what I wanted. I bought the car for $1750 and drove it for well over 100,000 miles. Unfortunately, when I was finally ready to replace the car, the salesman had passed away. ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1196419 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1196419 GMT Re: Re: Re: Re: Secret Tricks of Car Salesmen mike in new haven, maybe he was a customer posing as a sales person.(lol)  

Nope he was a salesman....btw...NH stands for New Hampshire

was that you stayed and talked to the guy
about 9 minutes and 30 seconds longer than you should have!  


I was actually there having some warranty work done on my wifes Accord. I was in the market for new vehicle so I stopped in the show room while waiting for the work on my the Accord to be done. I had to wait around anyways. If I wasn't there for that I probably would have just called the guy and idiot and walked out of there. From my experience....MOST car salesman haven't a clue of what they're selling. ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1201611 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1201611 GMT Re: Re: Re: Secret Tricks of Car Salesmen in my opinion-for what it's worth, the only mistake you made,
was that you stayed and talked to the guy
about 9 minutes and 30 seconds longer than you should have!
thanks deep plaid.]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1201013 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1201013 GMT Re: Re: Secret Tricks of Car Salesmen I had a guy at a Honda Dealership trying to convince me that a CRV could EASILY tow my 3000lb trailer.

I said show me....He walked away...after 10 minutes...I found out he left for the day.]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1197814 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1197814 GMT Re: Re: Secret Tricks of Car Salesmen you know why god gave us 2 ears and only one mouth?
so we'd be able to listen more than we talk!

thanks for your story-keep'em coming!
deep plaid]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1197023 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1197023 GMT Re: Secret Tricks of Car Salesmen http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1194421 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1194421 GMT Re: Re: Secret Tricks of Car Salesmen tulip o'hare's advice is great. i believe i'd do exactly what she said.
along with the local police, i'd also contact the sheriff department
in that county and file a formal report with them as well. then i'd set an appointment
with only the owner or dealer principal (not a manager)of the dealership. take your emails
and let him know you've contacted local authorities about filing possible criminal charges against his
sales person. that will stop that it all. and he will never retaliate. i would not lose a minutes sleep
worrying about that.
thanks for your input.
deep plaid
]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1201212 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1201212 GMT Re: Re: Re: Secret Tricks of Car Salesmen don't stand for it! turn them in to police right away! these are the people who give this business
a bad name.
thanks for your great advice.
deep plaid]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1201214 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1201214 GMT Re: Re: Secret Tricks of Car Salesmen
By the way, you said you were scared this guy would "retaliate." Well, any "retaliation" beyond that single nasty e-mail starts building a legal case. So in the event that he does start sending you more e-mails or starts calling you, just print and save copies of any e-mails he sends you, and record any phone messages (make sure to include the voicemail announcement of the date and the time). Then take it all down to your local police office and say you are being harassed by someone and would like to file a restraining order. Easy as that. ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1196232 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1196232 GMT Re: Secret Tricks of Car Salesmen

]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1194212 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1194212 GMT Re: Re: Secret Tricks of Car Salesmen humor helped me get by all those years.
most customers would rather deal with with a humorous salesperson.
thanks for your story.
deep plaid]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1182013 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1182013 GMT Re: Secret Tricks of Car Salesmen
On another visit, they had a 1962 MG midget that needed repair--body work and a clutch. I decided to go look at the car. The salesmen were tied up with customers, but I asked the wife of the owner if I could sit in the car. "Sure", she replied. "If you can get in the car, we might just give it to you (I'm 6'2" tall)". I went out and sat in the car. She then came out and said, "I hope you can get out of the car, because if you can't, you'll have to buy it". ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1177625 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1177625 GMT Re: Re: Re: Secret Tricks of Car Salesmen It's probably just the Chevy or Toyota dealership in your area. It really has NOTHING to do with the manufacturer. One of the WORSE dealers in my area owns a Toyota, Chevy, Chrysler, Nissan, GMC. ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1319413 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1319413 GMT Re: Re: Secret Tricks of Car Salesmen ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1319023 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1319023 GMT Re: Re: Re: Re: Re: Re: Re: Re: Re: Secret Tricks of Car Salesmen After reading this post...I have another question to ask..

So this customer that buys a new car from you almost every year...because he LIKES you...

Do you sell him the extended warranty too????]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1201622 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1201622 GMT Re: Re: Re: Re: Re: Re: Re: Re: Re: Secret Tricks of Car Salesmen
why? why? as wise as you claim that you are about the car business.
and you don't have a clue do you? you cannot figure this one out? hummmmm....
well i'm not surprised since you only bought 2 cars every 8-10 years. how could you possibly
know very much about the consumer's side of the sales desk? now we've all got the real truth.
you are exposed! you truly don't know much about the "buying" side of the car business either since you'eve only participated in 2 purchases every 8-10 years. 


I hate to tell you this...but your customer is an IDIOT. Either that or you're selling the WORSE cars made. Buying a car every year is just throwing money away. What the Ashtray is full??? And he did this because he liked you?? Does he have a favorite real estate agent he buys houses from every other year too???

Now let's look at a couple of you misconceptions....Obviously LOGIC is not one of your strong points. Yes I only buy 2 cars every 8-10 years....But you made the assumption (obviously wrongly) that I only visit ONE dealership and spend 1 hour with the salesman and I'm off with a new car. Obviously you have no idea how to actually PURCHASE a car. Or you have the DUMBEST customers. You may know how to sell..but purchasing you haven't a clue. When I bought my 4runner 2 years ago I spent about 2 months visiting different dealers and test driving different vehicles. I went to at least 10 different dealers and talked with 10 or MORE different salesmen. Spent a great deal of time on the internet researching. Buying a car is the second most expensive purchase you'll make in your life. If your customers only spend 1 hour with you at your dealership and find the perfect car for them...GREAT...But MOST INTELLIGENT people will spend a great deal of time researching and finding the specific car for their needs.

i always made buying a car a pleasant experience for him. 


You could make buying a car a GREAT experience for someone. So WHAT...Does that mean they are getting the BEST value for their money??? What about 2 years down the road and the owner has a problem...you going to still be there helping them out??? No wait...you'll just be there to SELL them a new car!!! The ONLY way a salesman can make the buying experience GREAT for ME...is to meet my price for the vehicle I want...PERIOD...Anything else has NOTHING TO DO WITH BUYING A CAR. It's all fluff. As I said before...the car salesman is NOT NEEDED. And I predict in 10 years they'll be a dying breed. I surely don't NEED a salesman. I just need someone to give me the keys and take my money...PERIOD. I don't need a salesman to tell me what a great purchase I'm making...By the time I'm ready to buy I KNOW what I'm buying.

]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1201411 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1201411 GMT Re: Re: Re: Re: Re: Re: Re: Re: Secret Tricks of Car Salesmen why? why? as wise as you claim that you are about the car business.
and you don't have a clue do you? you cannot figure this one out? hummmmm....
well i'm not surprised since you only bought 2 cars every 8-10 years. how could you possibly
know very much about the consumer's side of the sales desk? now we've all got the real truth.
you are exposed! you truly don't know much about the "buying" side of the car business either since you'eve only participated in 2 purchases every 8-10 years.
now to answer you: why: their are too many reasons to list.
but here are a few for starters. why? because he liked me. why? because he trusted me with his money.
i was his friend before i ever started selling cars.
my dad was his friend way before that.
i never cheated or lied to him.
i always kept the promises i made to him.
i always made buying a car a pleasant experience for him.
i never ever took his business for granted.
he enjoyed buying from me and was loyal to me.
and oh yeh... this number of vehicles,
doesn't even count the cars that his son,daughter, and friends bought from me during that period.
i had other families who bought in greater numbers than this man too! if any of you are reading these
posts please let mr. mike from new haven know just how many cars trucks, & suv's ya'll actually bought
without giving your identity. mike, the answer:
i'm a pro. car sales was my career not just my job.
now you know the answer.
thanks
deep plaid]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1199414 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1199414 GMT Re: Re: Re: Re: Re: Re: Re: Secret Tricks of Car Salesmen i had a really good friend & good customer who had bought at least 5-6 new cars & trucks over a 5 year period from me.  

I have to ask....why did he buy so many cars in so short of a period??? I buy 2 cars every 8-10 years. ]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1183223 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1183223 GMT Re: Re: Re: Re: Re: Re: Secret Tricks of Car Salesmen i had a really good friend & good customer who had bought at least 5-6 new cars & trucks over a 5 year period from me.
one day in or 1990-1991, he came in & bought a brand new solid black chevy beretta gt.
before we closed the deal, he stated he didn't like or want the "donut" spare. he said "i want a full size spare tire" and wheel exactly like the 4 on the ground. i said ok, but pointed out the the "well" was a lot smaller and was not designed to accomodate a full size tire.
he argued that he could make it fit. i said ok, but if not. their would be no refund on the special ordered parts, that car had alloy wheels and goodyear eagle tires. i checked parts and our total dealer cost for both items mounted & balanced was about $657.00
i gave him the news. he said fine money's no problem, get it done!
i said great i'll order it and call you when it comes in. but before he left my office i said i have a question, how are you gonna make it fit in that small space?
he said im gonna let all the air out of it, & push & squeeze down in there. i said what good is a flat
spare gonna do you? he said i'll carry 2 cans of fix-a-flat in the trunk and air it up if i need it.
moral of the story:
never argue with a customer they are always right!
"improvization" ,i love it!
deep plaid]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1182012 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1182012 GMT Re: Re: Re: Re: Re: Secret Tricks of Car Salesmen I recall someone making a post on here saying that they asked a salesperson what the traction control did for the car and the salesman replied "it made the car heavier", after which the poster said they got up and left. 

I remember that post. I laughed so hard I almost fell out of my chair.

And you know what's very sad....I'll bet 90% of consumers thought this guy was a genius.


Todays Dilbert Calendar....

Wally made this statement...."I used to read, but it's faster to make up stuff."

]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1177666 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1177666 GMT Re: Re: Re: Re: Secret Tricks of Car Salesmen It's probably NOT important to MOST people...but having NO knowledge is bad for everyone. I've met salesman who don't know the difference between a 4-cylinder and a 8-cylinder....or a inline 6 or a V6. And those are the BASICS. As VP of Software Development for a small company I make sure our salespeople know our product inside and out. It's almost impossible to sell a product like ours without knowing ALL it's features...strengths and weaknesses...and our competitors strengths and weaknesses. 

I recall someone making a post on here saying that they asked a salesperson what the traction control did for the car and the salesman replied "it made the car heavier", after which the poster said they got up and left.]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1177622 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1177622 GMT Re: Re: Re: Secret Tricks of Car Salesmen i sure wish their were more of those types.
they are a dying breed...the good honest ones. i consider myself one of those. 

That's great...And I agree they are a dying breed. When I bought my 4runner...I went to 4 different dealerships....3 out of 4 were Sleaze. That's a very very poor percentage.

i consider myself one of those.
having a vast product knowledge is not everything, but very important. 


It's probably NOT important to MOST people...but having NO knowledge is bad for everyone. I've met salesman who don't know the difference between a 4-cylinder and a 8-cylinder....or a inline 6 or a V6. And those are the BASICS. As VP of Software Development for a small company I make sure our salespeople know our product inside and out. It's almost impossible to sell a product like ours without knowing ALL it's features...strengths and weaknesses...and our competitors strengths and weaknesses.

i never had to cheat, or lie to a customer. never.  


That's GREAT...but from my experience that's NOT THE NORM. I wish it was. There is no other sales group that has such a bad reputation as a car salesman. There are just too many that do lie and cheat.]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1177618 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1177618 GMT Re: Re: Secret Tricks of Car Salesmen about the good salespeople,i sure wish their were more of those types.
they are a dying breed...the good honest ones. i consider myself one of those.
having a vast product knowledge is not everything, but very important.my strong suit was that
i was born with a terrific gift: a great sense of humor, that got me everything!
when i sold "new" vehicles, i always made it my business
to know my products. when you have knowledge, you have power.
i never had to cheat, or lie to a customer. never.
i didn't need to. i was always confident in myself. and made their buying experience a happy
and pleasant one. "confidence"...I had it, & a lot of it too!
thanks mike in n.h.
deep plaid]]> http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1176014 http://action.publicbroadcasting.net/cartalk/posts/list/958009.page#1176014 GMT